Etech features vocation chances for those aiming to create and boost existence competencies. A few of these include a chance to talk successfully, Establish rely on, and performance in the workforce natural environment.
talk to existing and future consumers utilizing various Laptop and telecommunications technological innovation/application to give information and answer questions.
teaching packages: building and employing efficient instruction systems For brand new hires and current staff members.
From a world outsourcing solution supplier to a full-fledge client working experience administration organization, Etech offers products & services of digital engagement, AI-enabled technological innovation application for customer engagement and high-quality monitoring, omnichannel CX assistance, excellent checking companies and it is a know-how husband or wife for major makes all over the environment.
you will end up delivering Outstanding voice assist for our consumers that are enrolled in the credit card debt settlement method.
Leaders at Etech should foundation all selections and behaviors about the character commitments even if it isn’t simple to do.
answerable for establishing long run, temporary and interval amount forecasts together with capacity programs for various Speak to sorts according to shopper input and historic knowledge working with spreadsheet templates, statistical modelling program and other tools.
you can play a task in retention when you converse collaboratively with product sales to here address any Consumer difficulties.
handling a distant or hybrid workforce is often demanding, but with the ideal approaches, it might be successful! In this episode of speedy Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable recommendations regarding how to correctly direct hybrid or distant groups—from location distinct plans to fostering strong conversation.
About us Etech provides up coming-generation BPO answers. A global minority-owned business enterprise, Etech has established and trademarked how to show your info into strategic insights. Leveraging the strength of artificial in addition human intelligence Etech boosts instruction and coaching to concentrate on crucial behaviors building enhanced consumer encounters and shareholder benefit. Etech released in 2003 with only 400 workers and one Make contact with center in Nacogdoches, Texas.
interest to depth. Drive and talent to deliver outstanding customer service to each inside and external customers.
once in a while Assistant Trainers produce curriculum for Etech or its customers. Often situations they get to put in writing about a very best observe they produced or found that might profit other trainers.
Bachelor's degree from 4-calendar year College or University; or 3 several years relevant practical experience and/or instruction; or equal combination of schooling and practical experience
Collaborate with various departments to be certain workforce get the required education to excel inside their roles and add to the overall achievement of the organization.